Shipping policy

1. Overview

At Khuwab by kazma, we are dedicated to providing a smooth and efficient shopping experience. This Shipping Policy explains our shipping procedures, including costs, delivery times, and other relevant details.

2. Shipping Locations

We ship to the following locations:

• Domestic: Within Pakistan
• International: US,UK,EU,CAD,ASIA

If your location is not listed, please contact us at info@khuwabbykazma.com for potential shipping arrangements.

3. Shipping Costs

Domestic Orders: We charge a fixed shipping fee of 400 PKR for every domestic order.

International Orders: Due to uncertainty in Petroleum Prices, we cannot offer fixed shipping rates for every international order. Additional customs duties, taxes, and fees may apply and are the responsibility of the customer.

4. Shipping Options and Delivery Times

We offer the following shipping options:

• Domestic Shipping: Estimated delivery time is 5-7 business days from the date of shipment.

• International Shipping: Estimated delivery time is 25 business days from the date of shipment.

Please note that delivery times are estimates and may vary based on location, weather conditions, and carrier delays.

5. Order Processing Time

Orders are typically processed within 15 business days. Processing times may vary during peak seasons or holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.

6. Tracking Your Order

You will receive a tracking number via email once your order has been shipped. Use this tracking number to monitor the status of your delivery. If you have any issues with tracking, please contact us at info@khuwabbykazma.com

7. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid street address for delivery.

• International Customs: For international orders, customs regulations and import duties may apply. Customers are responsible for any additional charges incurred.

8. Delivery Issues

If you encounter any issues with your delivery, such as delays, lost packages, or damaged items, please contact us ASAP. We will work with you and the shipping carrier to resolve the issue.

9. Returns and Exchanges

For information on returning or exchanging items, please refer to our Return Policy. Please note that shipping charges are non-refundable.